Most frequent questions and answers
Yes. The correct name must be on your ticket and will be checked at the gate against your ID – this is a security measure we put in place to avoid ticket fraud as well as a COVID requirement at this point in time.
Yes. Name changes can be done through SMEETZ. Please note, selling a ticket for profit, i.e. more than its face value is a breach of the terms and conditions of sale and if we become aware that a person is doing this on any social media platform, eBay or gumtree, we will refer your details to the police.
Under the terms and conditions of sale of our tickets we do not offer refunds for change of mind or circumstances – name changes are possible though, see question above.
If we have to cancel due to COVID-19, we will reschedule the festival and your tickets will roll over to the new dates. If you are unable to attend the rescheduled event you can request a refund on your ticket.
We guarantee refunds of 80% of your ticket in this scenario. The 20% COVID-19 cancellation fee is retained to help cover the many months of planning & investment that goes into making a mammoth 4 days festival happen.
Sadly insurance companies refuse to cover COVID-19 cancellations, so your support is a vote to keep the music & arts industry alive.