Most frequent questions and answers
Not necessarily. If you want to change the name on the ticket, contact our ticket support via email, firstname.lastname@example.org.
If you want to change the name on the ticket our ticket support will happily do that for you. Send mail to email@example.com.
If you purchased your ticket online, the ticket should be stored permanently with your SMEETZ account / email – however if you cannot find it there please email our team at firstname.lastname@example.org.
Under the terms and conditions of sale of our tickets we do not offer refunds for change of mind or circumstances – name changes are possible though, see question above.
If we have to cancel due to COVID-19, we will reschedule the festival and your tickets will roll over to the new dates. If you are unable to attend the rescheduled event you can request a refund on your ticket.
We guarantee refunds of 80% of your ticket in this scenario. The 20% COVID-19 cancellation fee is retained to help cover the many months of planning & investment that goes into making a mammoth 4 days festival happen.
Sadly insurance companies refuse to cover COVID-19 cancellations, so your support is a vote to keep the music & arts industry alive.